Rental terms

Rental period

Your rental starts on the drop-off date and ends on the pickup date shown on your booking. Need more time? Extend online with the link in your confirmation email or pickup reminder, or call or text 905-260-2657. Extensions are $1.50 per tote per extra week, if we have stock available.

Changes and cancellations

Cancel at least [3] days before your drop-off date for a full refund. Cancellations closer to drop-off are refunded minus a [$25] fee. Once totes are delivered, the rental is non-refundable. Refunds go back to the card you paid with and usually appear within 5 to 10 business days.

Card on file, lost or damaged equipment

When you pay, your card is securely saved by our payment processor, Stripe. We never see or store your card number. You authorize us to charge that card after pickup for: totes not returned, [$20] each; dollies not returned, [$80] each; totes returned with paint, chemicals or heavy staining, [$15] each. Normal wear is fine. We'll email you the amount and reason for any charge, and you can contact us to dispute it.

What not to pack

No hazardous materials, fuel, propane, perishable food, or anything illegal.

Access

Someone must be home for drop-off and pickup, or you can leave access instructions in your booking notes. If we can't access the pickup address, a return-trip fee of [$X] applies.

Liability

[Limitation of liability for contents, injuries from lifting, etc. Lawyer to draft.]